Privacy Policy

This Privacy Policy describes how Mewahtrans (“Company”, “we”, “us”, or “our”) collects, uses, and protects your information when you use our website, applications, systems, and related services available through mewahtrans.com.my and related platforms (collectively, the “Service”).

By accessing or using the Service, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with this Policy, please do not use the Service.

1. Interpretation and Definitions

1.1 Interpretation

Words where the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning whether they appear in singular or in plural.

1.2 Definitions

For the purposes of this Privacy Policy:

• Account means a unique account created for you to access our Service or parts of our Service.
• Application refers to Mewahtrans, the software, portal, mobile app, and related tools provided by us.
• Company (referred to as either “the Company”, “we”, “us” or “our”) refers to Mewahtrans, Malaysia.
• Country refers to Malaysia.
• Device means any device that can access the Service such as a computer, mobile phone, tablet, or other connected device.
• Personal Data means any information that relates to an identified or identifiable individual.
• Service refers to the website, application, APIs, cloud services, and any related services operated by the Company.
• Service Provider means any natural or legal person who processes data on behalf of the Company, such as hosting providers, infrastructure vendors, analytics providers, or customer support tools.
• Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself, for example page visit duration, system logs, device information, and diagnostic data.
• You means the individual using the Service, or the company or other legal entity on behalf of which such individual is using the Service.

2. Collecting and Using Your Personal Data

2.1 Types of Data Collected

2.1.1 Personal Data

While using our Service, we may ask you to provide certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to:

• Email address
• First name and last name
• Company name and role
• Phone number
• Billing address and related invoicing details (if applicable)
• Account credentials and configuration details related to your servers, hosting, or subscribed services (to the extent required to provide the Service)

2.1.2 Usage Data

Usage Data is collected automatically when using the Service. Usage Data may include information such as:

• Your Device’s Internet Protocol address (IP address)
• Browser type and browser version
• Pages of our Service that you visit and the time and date of your visit
• The time spent on those pages and other diagnostic data
• Device identifiers, operating system information, and system access logs

2.1.3 Information Collected via the Application or System

When you use our application, portal, or system, we may collect additional information, with your permission or as required for service functionality, such as:

• Push notification tokens
• Basic device details for debugging and support
• Screenshots, attachments, or files you voluntarily share with us for support or troubleshooting purposes
• Operational or service-related usage logs necessary to maintain system performance and security

3. How We Use Your Personal Data

The Company may use Personal Data for the following purposes:

• To provide and maintain the Service, including monitoring the usage, performance, stability, and security of our systems.
• To manage your Account, including authentication, user access, permissions, and account settings.
• To perform a contract, including the provisioning, configuration, billing, and support of services requested by you.
• To contact you, such as by email, phone, messaging platforms, or in-app notifications regarding updates, maintenance, support, or security alerts.
• To provide you with service-related information about features, updates, and offerings similar to the services you are already using, unless you opt out of such communications.
• To manage your requests, including technical support, troubleshooting, and customer service enquiries.
• For business analysis, including data analysis, service usage trends, service improvement, and enhancement of user experience.
• For compliance with legal obligations and enforcement of our agreements, policies, and security procedures.

4. Retention of Your Personal Data

We will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We may retain and use your Personal Data to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our legal agreements and policies.

Usage Data is generally retained for a shorter period, except where it is used to strengthen the security of the Service, improve functionality, maintain audit trails, or where we are legally required to retain such data for longer periods.

5. Transfer of Your Personal Data

Your information, including Personal Data, may be processed and stored on servers located outside of your state, province, or country where the data protection laws may differ from those of your jurisdiction.

By using the Service and submitting such information, you agree to this transfer. We will take all reasonably necessary steps to ensure that your data is treated securely and in accordance with this Privacy Policy.

6. Deletion of Your Personal Data

You have the right to request deletion of Personal Data that we hold about you, subject to applicable legal, contractual, and operational requirements. You may:

• Access, update, or delete certain information directly via your Account, where such options are available; or
• Contact us using the details in the “Contact Us” section to request deletion of your Personal Data.

We may retain certain information where we have a legal obligation, legitimate business interest, security requirement, or record-keeping need to do so.

7. Disclosure of Your Personal Data

7.1 Service Providers

We may share your Personal Data with Service Providers to monitor and analyze the use of our Service, provide infrastructure and hosting, process payments, support communication, or assist us in providing customer support.

7.2 Business Transfers

If the Company is involved in a merger, acquisition, restructuring, or asset sale, your Personal Data may be transferred as part of that transaction. We will provide notice before your Personal Data becomes subject to a different privacy policy.

7.3 Law Enforcement and Legal Requirements

Under certain circumstances, the Company may be required to disclose your Personal Data if required to do so by law or in response to valid requests by public authorities, regulators, courts, or government agencies.

We may disclose your Personal Data in the good faith belief that such action is necessary to:

• Comply with a legal obligation;
• Protect and defend the rights or property of the Company;
• Prevent or investigate possible wrongdoing in connection with the Service;
• Protect the personal safety of users of the Service or the public; or
• Protect against legal liability.

8. Security of Your Personal Data

We use commercially reasonable technical and organisational measures to protect your Personal Data. However, no method of transmission over the Internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.

9. Children’s Privacy

Our Service is not directed to anyone under the age of 13, and we do not knowingly collect Personal Data from children under 13. If you are a parent or guardian and believe that your child has provided us with Personal Data, please contact us so that we can take appropriate action.

10. Links to Other Websites

Our Service may contain links to other websites or services that are not operated by us. If you click on a third-party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post the updated Privacy Policy on this page and update the “Last updated” date at the top of this page.

You are advised to review this Privacy Policy periodically for any changes. Changes are effective when they are posted on this page.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, you can contact us:

• By email: hello@wizcloud.com.my
• By website: https://mewahtrans.com.my